& Customer Success Professional
In my professional journey, I have been fortunate to play different roles in providing a positive mindset and enlightening thinking which let me provide advisory services such as Digital Learning Platform consultant and grow going forward through other job assignments like:
Head of Operations, Head of Customer Success, Head of my own Business, until I naturally turn into a Solutions Architect and Customer Success Team Player.
All the roles I have played provided me knowledge, experiences, and satisfaction that engage me more even every day to understand and help more customers, companies, and people to accomplish their goals.
So I live to turn over their challenges into opportunities to help companies people to improve their skills, performance, change faster, and with great results.
I believe in the effectiveness of building relationships based on supportive and trustful experiences, driving customer journey through onboarding, adoption, retention, and expansion processes. Enabling to achieve budget optimizations, sales increasing, service renewals, revenues, and profit gains.
During more than 20 years of experience, I have enjoyed guiding and providing service to multicultural clients and stakeholders from almost all kinds of industries and different types of projects, with the right solutions, processes, and teams to improve people’s lives.
(+52) 55 41 30 24 84